Keeping you posted

Thursday 18th December, 2025

Visit Newham Industrial Estate at this time of year, and you’ll witness a fleet of big red lorries ferrying Christmas cards, gifts and online shopping orders around Cornwall and beyond.

Newham is home to the Royal Mail’s Truro Delivery Office, which handles deliveries to postcodes TR1 (Truro) to TR27 (Hayle), via TR12 (Helston) and TR24 (Tresco). Like the rest of the UK, it experiences a significant increase in activity as the festive season approaches.

Matthew Lean, Truro customer operations manager, said: “This period is our busiest time of year, with millions of additional parcels and letters entering the network daily. To ensure we maintain the high level of service our customers expect, we scale up operations across the UK. This includes extending processing hours and increasing transport capacity.

“A key part of our seasonal strategy is recruiting thousands of casual workers to support our permanent teams. These roles cover sorting offices, delivery units and parcel hubs, helping us manage the extra volume efficiently.

“Our planning for Christmas begins months in advance, so by the time December arrives, we have robust measures in place to keep mail moving. While the festive rush is always a challenge, it’s also a time when our people take pride in playing such an important role in connecting friends, families, and businesses during the holidays.”